Terms of
service

These terms cover domain names and hosting bought from Scorch Digital Limited ("Scorch", "we"), registered in the Isle of Man (company no. 124410C).

Orders and payment

Prices are shown in pounds sterling and include VAT. Services are set up once payment has cleared. We send a VAT invoice for every payment.

Renewals

• Services renew automatically for the same period until you turn automatic renewal off in your account.
• We raise a renewal invoice before each due date: up to 30 days ahead for domains and 7 days ahead for monthly hosting.
• If you've saved a PayPal account for renewals, we charge it on or shortly before the due date and email you a receipt. You can remove it at any time.
• Hosting with an unpaid renewal is suspended 7 days after its due date and restored automatically when paid. Domains that are not renewed expire on their expiry date and may then be lost.

Domain names

Domains are registered in the name and contact details you give us, which must be accurate. Each registry's own rules apply (for example Nominet for .uk). Registration fees are non-refundable once a domain has been registered or a transfer has started.

Hosting

Hosting is provided on infrastructure operated by our partner 20i Ltd in UK data centres. You are responsible for the content you publish and for keeping your own copies of important data; we take daily backups as a safeguard, not a guarantee. We may suspend services that are used for unlawful activity, spam or attacks on other systems.

Cancelling

Turn off automatic renewal at any time and the service will end when its paid period finishes. If you're buying as a consumer and change your mind within 14 days, contact us for a refund of hosting fees; domain registration fees can't be refunded once the registry has processed them.

Contact

Questions about these terms: support@scorch.online or +44 (0) 1624 625174.